▣Mario Ciancio QA

Can your AI solve your customers’ most common support issues?

I test your AI support assistant with questions your customers actually ask. You’ll see where they get stuck, what to fix first, and how to check that the fix works.

Request a free check See services & pricing

Example finding

A customer’s data stopped syncing

What the customer asked
Where can I see why my sync failed?

Failed

The assistant sent an incomplete link. The customer couldn’t open the page to investigate.

What to fix and retest
Give the customer a working link to the sync history and tell them what error details to share if they still need help.

How the testing works

  1. 1. Pick the questions that matter. We start with common support tickets like setup, access, billing, and troubleshooting. If you have ticket trends, we use them to pick the most useful tests.
  2. 2. Test what customers can do next. I check whether the answer is accurate, whether the steps and links work, and whether customers can reach a person when they need one.
  3. 3. Decide what to fix and retest. You get examples your team can reproduce and recommendations for what to change in your help center, AI instructions, or handoff to Support. A pilot can include agreed changes and a second test run.

The goal is to help customers solve routine issues faster and give your support team better information when a person needs to step in. With ticket data, we can estimate potential time savings for customers and agents. After rollout, your team can track repeat contacts and agent handling time to see what improved.

Services & pricing

Free check

Free

I use your public help articles to check how your assistant handles three common support questions. Get a private one-page report with all three results and one recommendation.

Request a free check

Focused review

$500

Go deeper on one recurring support issue. I test 12–15 scenarios, show the answers I observed, rank the problems by impact, and walk you through what to fix first.

Ask about a focused review

Release testing pilot

From $3,000

Test up to 30 scenarios in an approved environment before release. Get a starting score, tests your team can rerun, and a walkthrough. We’ll agree up front on who makes any changes and which fixes to retest.

Discuss a pilot

Custom testing

For a specific integration, upcoming release, or handoff to Support, ask for a custom quote.

Meet Mario Ciancio

I led product support and development at nVoq, where I rebuilt how technical issues were escalated and worked with Product and Engineering to resolve incidents. I use that experience to show your team how to reproduce an AI support issue, who can fix it, and how to check the change. Find me on LinkedIn.

See what the work looks like

See a before-and-after example

A ten-question demo with a fictional assistant shows what changed after fixes to help articles, answer instructions, and handoffs.

Tell me what you want tested

Send a link to your help center or AI assistant. If you know which question keeps coming back, include it. I’ll reply with what I can test and, for paid work, confirm the scope and price before we start.

Prefer to email me directly? itsmemariociancio@gmail.com

Open email app

Review and send the draft in your email app. If it doesn’t open, copy the request and paste it into a message to itsmemariociancio@gmail.com. Share public links and general details only.